How to Fix Connection and Login Error | Pokemon UNITE

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How to Fix Connection and Login Error

This is a guide on fixing connection issues and login errors in Pokemon UNITE for Nintendo Switch and Mobile. Read on to learn how to fix sign-in problems, insufficient storage errors, network errors, and what to do when the game is not working properly!

How to Fix Connection and Login Errors

Fix Connection and Login Errors

Restart App or Device

A simple fix to do when the game is not working properly is to restart either the app or the device you are using. This will allow any system-related issues to refresh and go back to its original state, eliminating potential connection and network errors.

How to Restart Nintendo Switch
1 Press and hold the power button until the Power Menu appears.
Nintendo Switch Power Button
2 Select Power Options, then choose Restart.
Power Option
3 Wait for the console to restart. You can now proceed to launch the game.
Switch Lock Screen

Update App and Device to the Latest Version

Generally, apps and devices should be updated to their latest versions to get the best performance possible. Doing this also helps prevent you from encountering possible network errors that can disrupt gameplay. Updates can include new features, bug fixes, or various game changes required to launch the app.

Update Pokemon UNITE App
1
Place the cursor on the app in the home screen and press the Plus Button button.

Update App 1
2 Select Software UpdateVia the Internet. (Make sure you are connected to the internet)
Update App 3
3 Select Ok if the app is already updated.
Update App 4
Update System Software
1 Select System Settings in the home screen.
Switch Menu
2 Scroll all the way down to the System tab, then select System Update.
System Update 1
3
If an update is available, the console will restart to install the update. Otherwise, Press the B Button Switch button to go back.

System Update 2

Have Enough Storage Space

Insufficient data space

Always check first if your device has enough storage space before you play the game or download game updates. Since Pokemon UNITE is an online game, it may need to download additional data in the background as you play. Having insufficient storage may result in an error.

Clear the Game's Cache

Pokemon UNITE - Clear Cache Start Screen

If you are able to reach the Start Screen, you can clear the game's cache. This removes all temporary files that accumulate over time and makes the game not work properly. Do this regularly if you want to get the smoothest experience.

Note that clearing the cache forces you to re-download the latest game update. This may take a while depending on how fast your internet connection is.

How to Fix Download Error

Archive and Re-download the Software

Archiving the software is essentially uninstalling and reinstalling the game, but without the hassle of going back to the eShop and looking for the app in your download list. Do not worry, archiving the software does not delete your save data.

1
From the Home Screen, go to Pokemon UNITE and press the plus button (+).
2
Go to Manage Software and choose Archive Software.
3
Choose Archive to confirm.
4
Press OK when archive is complete.
5
Go to Software Update and choose Redownload Software.
6
Go back to HOME then wait for your software to redownload then re-open.

Fixes Insufficient Storage Error

Pokemon UNITE - Error Insufficient Device Storage

During the release of Version 1.4.1.7, Nintendo Switch users have encountered an error, which claimed that their device did not have enough space for the update. This prevented them from downloading the new update and getting in the game. Before the issue was fixed, Archiving the Software was a temporary solution to get around this error. Keep this in mind the next time the game is not working because of this error.

List of Bugs and Errors

How to Improve Internet Connection

Improve Internet Connection

Stay Close to Connection Source

Switch Internet Connection
Like most online devices, your device's connection will be dependent on its proximity to the internet source. Since Pokemon UNITE is an online game, it requires an internet connection at all times. If you experience slowdowns or drops due to a weak connection, try moving closer to your router. Additionally, make sure that there are no walls between you and your router to help strengthen your connection.

Choose the Right Wi-Fi Frequency

Switch Connection Wifi

2.4GHz 5GHz
Range Large coverage area. Small coverage area.
Speed Slow data rate. Fast data rate.

When your router supports it, you will be able to choose which frequency to connect to when using a wireless connection. If your device is located near the router and does not get moved around, it is best to use the 5GHz frequency to take advantage of higher speeds. Otherwise, use the 2.4GHz frequency if you are far away from your router. Knowing which frequency to choose ensures you are getting the best connection over Wi-Fi possible.

Use a Wired Connection

Switch LAN Adapter
Generally, using a wired connection is better than a Wi-Fi connection because of the better speeds and stability. Though your device will have to be tethered to your router with an ethernet cable, it is still worth it for getting a reliable connection, especially when playing competitive Ranked Matches.

LAN Adapter Compatibility (Nintendo Switch)

If you do not have a Nintendo Switch that has a LAN port, you will need to buy a separate LAN adapter to plug in the dock. Take note that not all LAN adapters are compatible with the Nintendo Switch. It is best to purchase Nintendo's Official LAN Adapter for the best compatibility and performance.

Turn Off Airplane Mode

Airplane Mode Off

Ensure that Airplane Mode is turned off in your device's settings. Having this setting ticked on may interfere with communication with the game's servers or prevent the device from connecting to the internet entirely.

How to Check Connection Strength

Check Connection During Gameplay

Connection Strength

Connection Strength
3 Bars (Green) Excellent
2 Bars (Orange) Good
1 Bar (Red) Bad

During gameplay, you can check your connection strength at the top left side of the screen. Having a low connection means that you will be susceptible to lag or, in the worst case, getting dropped out of the match completely. This may occur if you are far from your router, the wireless signal strength is weak, or if the router is turned off.

How to Reduce Lag

Connection Speed Test

Switch Speed Test
You can also check your connection strength by running a Connection Test on your device. Although these tests are effective estimations, they give you an idea of how strong your connection is in your current condition.

Currently, there is no official minimum or recommended internet speed requirement for Pokemon UNITE. However, it is generally advised to have a high download and upload speed as much as possible to avoid any slowdowns and disconnections while playing.

What are Connection Errors?

What are Network Errors
Connection or network errors are errors that impede the communication between a person's device and the internet. In online games like Pokemon UNITE, a connection error means something is preventing the device from establishing a stable connection to the game's servers.

Common Error Messages
Log-in Error
"A log-in error occured. Please restart the game."

Errors are Caused by Weak Internet Connection

Wifi Status Not Connected

The most common cause of connection errors is a weak internet connection or no internet connection at all. In this case, restarting the router can fix the connection error. If the problem persists, try checking for loose cables and attaching them properly. Otherwise, you can contact your Internet Service Provider for further assistance.

Errors Occur When Server is Down

Failed to Reconnect

A server is a system that allows online multiplayer games to function properly. If Pokemon UNITE's servers are down or under maintenance, there is nothing people can do but wait for them to come back up. When the majority of users encounter connection issues, it is usually a problem on the server's end.

Server Status: Maintenance Schedules and End Times

Pokemon UNITE Related Guides

Pokemon Unite Latest News

Latest News

Updates and Patch Notes

Updates and Patch Notes

Version 1.6

Version 1.6 Patch Notes List
Version 1.6.1.2
(July 21, 2022)
Version 1.6.1.3
(July 27, 2022)
Version 1.6.1.4
(August 4, 2022)
--

Version 1.5

Version 1.5 Patch Notes List
Version 1.5.1.2
(April 28, 2022)
Version 1.5.1.3
(May 6, 2022)
Version 1.5.1.4
(May 16, 2022)
Version 1.5.1.5
(May 16, 2022)
Version 1.5.1.6
(May 30, 2022)
Version 1.5.2.7
(June 20, 2022)
Version 1.5.2.8
(June 30, 2022)
---

Version 1.4

Version 1.4 Patch Notes List
Version 1.4.1.2
(January 20, 2022)
Version 1.4.1.3
(January 26, 2022)
Version 1.4.1.4
(February 24, 2022)
Version 1.4.1.6
(March 11, 2022)
Version 1.4.1.7
(March 14, 2022)
Version 1.4.1.8
(March 17, 2022)
Version 1.4.1.9
(March 18, 2022)
Version 1.4.1.10
(March 28, 2022)

Version 1.3

Version 1.3 Patch Notes List
Version 1.3.1.2
(December 9, 2021)
Version 1.3.1.4
(December 10, 2021)
Version 1.3.1.6
(December 14, 2021)
Version 1.3.1.7
(December 20, 2021)
Version 1.3.1.8
(December 28, 2021)
---

Version 1.2

Version 1.2 Patch Notes List
Version 1.2.1.3
(September 22, 2021)
Version 1.2.1.4
(September 27, 2021)
Version 1.2.1.5
(September 29, 2021)
Version 1.2.1.6
(October 08, 2021)
Version 1.2.1.7
(October 13, 2021)
Version 1.2.1.8
(October 20, 2021)
Version 1.2.1.10
(October 26, 2021)
Version 1.2.1.11
(November 10, 2021)
Version 1.2.1.12
(November 16, 2021)
Version 1.2.1.13
(November 18, 2021)
Version 1.2.1.14
(November 30, 2021)
---

Version 1.1

Version 1.1 Patch Notes List
Version 1.1.1.3
(July 28, 2021)
Version 1.1.1.4
(August 4, 2021)
Version 1.1.1.5
(August 6, 2021)
Version 1.1.1.6
(August 18, 2021)
Version 1.1.1.7
(September 1, 2021)
Version 1.1.1.8
(September 8, 2021)

Latest Maintenances and End Times

Server Maintenance End Time and Date
July 20 Maintenance June 21, 2022
7:00AM UTC
June 19 Maintenance June 20, 2022
7:00AM UTC
April 27 Maintenance April 28, 2022
7:00AM UTC
January 19 Maintenance January 20, 2022
7:00AM UTC
December 8 Maintenance December 9, 2021
7:00AM UTC
Mobile Release Maintenance September 21, 2021
12:00AM PT

Maintenance Schedules and End Times

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Pokemon UNITE - Buzzwole IconBuzzwole Pokemon UNITE - Tyranitar IconTyranitar - -

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