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This is a guide to Resident Services (Town Hall), a very important facility in Animal Crossing: New Horizons (ACNH). In this guide, we explain what Resident Services is and give you a list of things you can do. Read on to learn more about this facility!
List of Contents
| Step | Directions |
|---|---|
| 1. | Pay off your 5,000 Nook Miles loan. |
| 2 | Build Nook's Cranny |
| 3 | Build a bridge. |
| 4 | Build your villagers' houses. |
| 5 | After the 3rd villager moves in, Resident Services will be upgraded! |
In order to upgrade Resident Services from a tent to a building, you'll need to progress a certain degree in completing the required story tasks for Tom Nook. Check out our full guide on progressing through the story and achieving each of the necessary upgrades for your island.
In return for setting you up on the island, Tom Nook asks for 5,000 Miles as payment. Gathering 5,000 Miles is very easy if you do Mileage Program Activities, so you should be able to do this pretty fast.
Press ZL and check activities to see all of the different things you can do to gain miles. Picking weeds, fishing, and catching bugs will help set you on the right path.
To build Nook's Cranny, you need to gather
| 30x Wood | 30x Hardwood |
| 30x Softwood | 30x Iron Nugget |
and hand them over to Timmy. In order to get these, you will need to hit trees with an axe, and rocks with a shovel (or axe), which will allow you to farm materials once per day. This means that you are also going to need to gather the necessary materials for the tools!
To build a Bridge, you first need to talk to Tom Nook after the shop has been built to get the Bridge Construction Kit.
After you've made the kit, you need to find a place to build the Bridge use the kit from your inventory to place it.
After you've placed the bridge (it doesn't need to have been built), you can get 3 Housing Kits and the DIY recipes needed to make their Interior and Exterior Furniture.
Once you've placed the Housing Kit, you can check which items you need for the house to be built.
How to Get Furniture and Materials for House Kits
After all 3 new residents move in, Nook will announce that the Resident Services will be upgraded from a tent to a building.
The day after, the building will be under construction and you'll be unable to enter, but the day after that, the Resident Services will open for business!
Resident Services is a location that provides a bunch of different services that are essential to your life on the island. These services include providing a workbench for your DIY Recipes, allowing you to buy and sell items, and more.
| Area | Name | Function |
|---|---|---|
| 1 | Tom Nook | ・Ask about what you can do on the island. ・ Hold a ceremony for the completion of a new building |
| 2 | DIY Workbench | ・Craft DIY Recipes ・Customize furniture |
| 3 | Recycle Box | ・Pick up leftovers from the workbench ・Pick up items from followers, during Party Play |
| 4 | Nook Stop | ・Exchange Nook Miles for items ・Nook Shopping ・ADB (Automatic Bell Dispenser) |
| 5 | Timmy | ・Buy or sell items |
| All Services (Click to jump!) |
|---|
If you aren't sure about what to do next, you can always ask Tom Nook for advice!
The next day of a facility or a project completion, talk to Tom Nook to participate in a ceremony commemorating its completion.
You will find a workbench that you can use to make the DIY Recipes you collect during the game. This workbench should tide you over until you either make your own workbench or pay off your first loan.
How to Get DIY Crafting Recipes
While it isn't yet known how early you can do this, it looks like you can customize old furniture with your favorite colors and designs at some point. You might even be able to customize your very own workbench too!
Items picked up by followers during Party Play will be sent to the Recycle Box at Resident Services. Be sure to pick them up after finishing Party Play!
The Nook Stop will let you exchange your Nook Miles for exclusive items and useful tools. On top of that, you can also deposit and withdraw Bells using the ATM.
After renovating Resident Services, you can also call new residents to the island using amiibos and amiibo cards.
What Should You Spend Nook Miles on First?
By speaking with Timmy, you'll be able to buy items like tools, seeds, and recipes, and sell stuff like weeds for Bells.
| Area | Name | Function |
|---|---|---|
| 1 | Tom Nook | ・Customize, expand, remodel, and relocate your home ・Customize the island's infrastructure, land, and build bridges and slopes |
| 2 | Isabelle | ・Change the island's tune ・Change doors' open/close and chime sounds ・Change the island flag (Resident Services & Airport) ・Discuss a resident ・Change habits & clothes ・Find out the island's reputation and condition |
| 3 | Nook Stop | ・In addition to pre-upgrade functions: call residents with amiibo |
| All Services (Click to jump!) |
|---|
If you talk to Tom Nook at the information desk after renovating Resident Services, you can further customize your house!
As is tradition in the Animal Crossing series, you will be able to expand your house by adding more rooms.
Aside from expanding your house, you can also customize the colors of your roof and walls, the design of your mailbox, and more!
At the cost of 30,000 Bells, you will be able to move your house to a different location just like how you were able to move your tent around.
At the upgraded Resident Services, you will be able to consult Tom Nook about the island's infrastructure. In addition to building bridges, you can also readjust the land and move residents' homes and shops.
After upgrading Resident Services, you'll gain access to infrastructural changes to the island by saying "Let's talk about infrastructure". After that, select "About bridges/inlines".
You can install up to 8 bridges and 8 slopes. These can be removed, but not moved to new locations, so choose their placements carefully.
 How to Build and Destroy Bridges |
 How to Build Slopes, Stairs and Inclines |
You can relocate facilities like the Museum, Able Sisters, and Nook's Cranny, as well as all of the villagers' houses. Each building will cost 50,000 Bells to move and will be relocated the next day.
Note: Resident Services and Airport Cannot be moved. Choose their location carefully at the start of the game. The only way to get new locations is by starting a new game.
The upgraded Resident Services brings Isabelle to help! With Isabelle, you can change the island tune, the island flag, discuss a resident, and evaluate your island.
You can change the tune that plays every hour on your island.
| Resident Services Flag | Airport Flag |
|---|---|
|
|
 |
You can replace the design on the flag next to Resident Services and your airport with a design from your very own Custom Designs. Show off your designs to your friends!
You can talk to Isabelle about the residents on your island. We're not sure about what you can customize about your residents yet, but in previous games, you could change their catchphrases (greetings) and attire.
By talking to Isabelle, you can get your island evaluated! Your score depends on a bunch of different factors, including the amount of flowers and trees on the island as well as the number of residents.
How to Raise Your Island Star Rating (3 Stars & 5 Stars)
You can invite animals to the Campsite in your island by scanning their amiibo! Invite them to stay, or take photos with them to Photopia!
How to Make the Campsite and How to Use an amiibo
How to Unlock Shops and Facilities
| ACNH Facilities | |
|---|---|
 Resident Services |
 Museum |
 Nook's Cranny |
 Able Sisters |
 Airport |
 Campsite |
 Harvey's Island & Photopia |
 Harv's Plaza |
 Jolly Redd's Treasure Trawler |
 The Roost |
Final. You only update nooks cranny and resident services once. I don’t think you ever update able sisters, though.
What You Can Do at Resident Services and How to Upgrade
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