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Diablo 4: Vessel of Hatred (D4)
How to Fix Game Crashing on Startup: Diablo IV Retail is Not Responding
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Diablo 4 (D4) will crash upon startup for some users and they will not be able to play the game. Learn how to fix errors with game crashing and get into the game so you can play.
List of Contents
How to Fix Game Crashing on Startup
Download the Version 1.0.2c Patch
Blizzard rolled out the Version 1.0.2c PC client patch on June 2, 2023, to address freezing and game crashes. We recommend downloading this patch as soon as possible, as it may fix any crashing problems you're currently experiencing.
Let us know in the comments if this patch was able to resolve the issue or if crashes persist even after downloading the update!
Reinstall on a Different Drive
We were able to overcome this issue by reinstalling the game on a different disk drive. Although the game was installed on the C: drive already, reinstalling on a separate SSD hard drive resolved the issue and allowed us to continue into the game. Credit goes to users on the Battle.net forums who uncovered the fix to this troublesome bug.
How to Reinstall on a Different Drive
| Step | Description |
|---|---|
| 1 | Uninstall the game Within Battle.net, select the gear icon next to Play and choose Uninstall. |
| 2 | Reinstall on a Different Drive After uninstalling, click Install and select a different disk drive from the one you initially installed on. |
| 3 | Play on the New Drive After completing the install, select Play within Battle.net and the game should be able to proceed normally. |
Other Potential Fixes
If the above solution didn't work for you, the solutions below might help your issue. Although they didn't work for our team, they have been reported to work for some users, so they are worth trying if you're still hitting a wall.
Play the Game in a Window
By pressing Alt + Enter after starting up the game, you can play the game in a windowed mode instead of fullscreen.
Although the game will still crash after reaching the login screen in our experience, we were able to make it past the initial title screen with this adjustment.
Try Starting Battle.net as Administrator
 |
Some users have reported that selecting the Run as administrator option on the Battle.net app, then selecting Diablo 4 for them has helped them start the game.
Although we haven't managed to achieve success with this method so far, it has worked for some users, so it is worth trying for everyone experiencing this issue.
What is the Diablo IV Retail is Not Responding Error?
Crashes on Startup Screen
This bug occurs when starting up the game and entering the login queue for the first time, at which time the game will crash.
After this occurs, the game will crash on the title screen every time, and becomes unable to return to the previously accessed login screen.
Diablo 4 Related Guides
All Known Bugs and Error Codes
All Bugs and Error Codes
- Nilcar Leveling Bug
- Drums of the Vault: How to Fix the Brazier Bug
- Smoldering Ashes Bug and How to Fix
- Infinite Loot Glitch Guide
- All Known Issues and Error Codes
- How to Fix Error Code Prism
- How to Fix Error Code Fenris
- How to Fix Error Code 316723
- Ashava Not Spawning Bug
- Co-op Not Working
- Queued for Login - Authentication Pending
- How to Fix Game Crashing on Startup
- How to Fix Error Code 1016
- How to Fix Error Code 34203
- How to Fix Error Code 300008
- How to Fix Error Code 300202
- How to Fix Error Code 316719
- How to Fix Error Code 395002
- How to Fix Error Code 396022
- How to Fix Error Code 401003
- How to Fix Error Code 315306
- How to Fix Error Code 397000
- How to Fix Error Code 75
- How to Fix Error Code 700004
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How to Fix Game Crashing on Startup: Diablo IV Retail is Not Responding
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