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This is a guide to refunding Cyberpunk 2077, and how to get your money back. If you're not satisfied with your purchase, learn how to return the game for all platforms, including, PC, Playstation, and Xbox consoles.
NOTE: The last day to refund directly through CD Projekt Red will be December 21st, 2020, so be sure to confirm your refund process before that date!
List of Contents
CD Projekt Red made an official update regarding the refund process on December 19th, following their original announcement on December 14th, to reiterate their intention to provide a refund for all dissatisfied customers of both physical copies and digital copies bought at retail.
If you are unable to receive a refund through the physical store at which you purchased the game, you can contact CD Projekt Red at helpmerefund@cdprojektred.com through December 21st, 2020 to start the refund process. The announcement stated that the refunds themselves will begin after December 21st, 2020, so you'll need to wait until then for the next steps of the process to begin.
CD Projekt Red has suggested the following solutions for refunding the game based on your version of the game and console.
| Physical | Ask for refund at store |
|---|---|
| PS4/PS5 (Digital) | PlayStation official Cyberpunk 2077 Refund Page |
| Xbox One/Series X (Digital) | Use Xbox Refund System |
| PC or Stadia | No process indicated (GOG and Steam Refund Applications available) |
| All | helpmerefund@cdprojektred.com (Until 2020/12/21) |
The suggestions available don't seem to vary much from the typical refund process for games. That said, a special email address (helpmerefund@cdprojektred.com) was specifically provided for players to return the game if they are unable to return through the methods listed above.
It's not certain to what degree CD Projekt Red will be able to provide refunds, especially through third-party vendors. It's best to try the standard refund system for your console first, then try emailing if you're certain you will not be able to refund a different way.
Note that this special email address will only be available until December 21st, 2020, so be sure to evaluate your refund situation as soon as possible. If players are unable to make contact by then, they'll likely have no choice but to stick with the game and wait for patches to improve the current state of play.
Since CD Projekt Red is focusing on patches which will address issues found in the PS4 and Xbox versions of the game, at the current time, it's best not to return the game.
We can't say with certainty that the game really will improve with future patches, but based on CD Projekt Red's track record with patching games after release, and providing free next-gen upgrades that other studios would expect payment for, we can expect them to hold true to their customer-focused philosophy.
In CD Projekt Red's tweet, they also mentioned that PC gamers will be receiving regular patches and fixes for the game. However, it seems that the majority of fixes will be focused on the PS4 and Xbox versions. If you're unsatisfied with the current version of the game on PC, it might be best not to expect specific attention.
That said, as stated above, CD Projekt Red will likely patch the majority of the current problems with the game in coming months, so we'd still says that it's best not to return the game, especially if your main concern is the current bugs.
To find out more about when each of the bugs will be fixed, we are updating regularly with Patch Notes and the release dates for all current and future patches!
All Patch Notes and Patch History
Update 2.1 News
Updated 12/6/2023
Check out the release date and patch notes for the free 2.1 update!
How to Get the Witcher Sword
Updated 9/28/2023
Learn how to redeem free Witcher items for Phantom Liberty!
Phantom Liberty Twitch Drops and Schedule
Updated 9/24/2023
Learn how to redeem Twitch Drops for Phantom Liberty!
Phantom Liberty System Requirements
Updated 9/24/2023
Check out the updated system requirements!
September 21 REDstream Countdown
Updated 9/21/2023
Check out all the details for 2.0 Update REDstream!
Phantom Liberty DLC
Updated 10/13/2023
Check out all the details for the much anticipated Cyberpunk 2077 Expansion!
Where to Buy the Phantom Liberty DLC
Updated 12/5/2023
See How and Where to buy the Phantom Liberty DLC here!
Cyberpunk Builds Planner
Updated 12/6/2023
Plan your builds for the upcoming 2.0 Update and the Phantom Liberty expansion!
September '23 Livestream Details
Updated 9/14/2023
Check out tall the details for Cyberpunk's September 2023 Livestream!
Support a Streamer Event
Updated 9/27/2023
Learn how to join the CDPR x Twitch collaboration event!
Will There Be a Full Cyberpunk Edgerunners Game
Updated 10/12/2022
Check this article out to know more about CDPR's plan for the future of Cyberpunk: Edgerunners!
Is Cyberpunk 2077 Fixed?
Updated 10/27/2022
With so many patches since release, is it safe to say that the game is finally bug-free?
Update Roadmap for 2022
Updated 10/10/2022
All the content that's coming up for Cyberpunk 2077 this year and beyond.
Cyberpunk Orion
Updated 10/21/2022
Everything we know so far about the next Cyberpunk game
Edgerunners Update Missions
Updated 10/7/2022
Check out the details of the Edgerunner missions, as well as how to unlock them
Is Cyberpunk Edgerunners Canon?
Updated 10/6/2022
Are the events of Edgerunners canon to the Cyberpunk Universe?
Is Lucy in Cyberpunk 2077?
Updated 10/21/2022
The netrunner is a leading character in Edgerunners, but does she appear in the game?
Falco Has A Cameo
Updated 10/7/2022
Check out this article to know how to get in touch with Falco from Cyberpunk Edgerunners!
Roach Race Arcade Game
Updated 10/5/2022
Play as Roach in this new arcade game!
Edgerunners Secrets
Updated 9/13/2023
Discover the Edgerunners content in the game
REDmod
Updated 10/18/2022
Create, install, and run mods in Cyberpunk 2077
Patch 1.6 Notes
Updated 10/7/2022
New content, including Edgerunner secrets
Update Roadmap for 2021
Updated 4/26/2021
Continuing to evolve after a rocky start
All Patch Notes and Patch History
Updated 12/5/2023
We're still a long way from bug free
Next-Gen Upgrade
Updated 10/7/2023
How the game will adapt for Next Gen
Free DLC and Expansions
Updated 8/24/2023
First wave coming early 2021
Game Editions and Bonuses
Updated 12/8/2020
No expense spared for collectors
System Requirements
Updated 1/11/2021
Minimum and recommended specs
Available Platforms
Updated 11/2/2022
Every console you can and can't play on
Soundtrack and All Songs
Updated 12/15/2020
Songs by real bands made for the game
How to Refund for Playstation, Xbox, and PC | Should You Refund?
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