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Overwatch 2
Missing Skins Bug: What to do When Your Skins are Gone
The Halloween Terror event is now live!
★10/25/2022 Patch Notes | Dev Blog #6
★ Hero Tier List: Best Characters to Play
┗Best Tanks | Best DPS | Best Supports
★ Heroes | Beginner's Guide | Competitive Mode Explained
┗Tank Guides | DPS Guides | Support Guides
One of the many bugs in Overwatch 2 right now is the Missing Skins bug, an error where owned skins from the previous game failed to transfer over to the new client. Read on to find out more about the bug and what you can do if this issue is affecting you!
List of Contents
Missing Skins Bug
Overwatch 1 Skins Failing to Transfer
Players from all over are reporting their skins from the original Overwatch failing to transfer to Overwatch 2. For players who spent a lot of time and money earning them, it is quite distressing to have them dissapear. In addition to the missing skins, players are also reporting other cosmetics as well as in game currency missing.
All Known Bugs and Issues: How to Fix
Blizzard's Response
Fixed for Many Players in Latest Maintenance!
Overwatch 2 servers underwent scheduled maintenance starting 8:30 PM PDT on October 7, 2022. The maintenance ended early at 9:00 PM. When players logged back in, many reported that their previously missing heroes, skins and cosmetics had been restored.
But no need to worry! Even if this issue hasn't been resolved for you yet, your progress and collection is still safe!
Server Maintenance Schedule and Updates (October 7, 2022)
How to Get Your Skins Back
Why Are All My Skins Gone?
In their latest Bug Report update , Blizzard explained that for most players the missing skins and cosmetics (except for the Genji Happi Skin) are an account merging issue.
The automatic account merging process is not working properly for many console players, meaning their items and data from their battle.net accounts are failing to transfer over. The good news is, this data is still on the client server, meaning it is not lost.
How to Manually Merge Your Accounts
Blizzard's reccomended solution to the merging issue is to manually merge your accounts. Here are the steps to merge your battle.net and console accounts:
- On your console account, login to Overwatch.
- Scan the QR code when prompted using your mobile phone.
- Connect to (or create) your battle.net account by entering the code provided on your console.
- You will then need to confirm your account the next time you login in order to finalize the account merge process
If you encounter any issues during the above steps, try Blizzard's Account Merge Support Page.
Finally, let us know in the comments section below if this is an issue affecting you.
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Comment
1 
HellChef about 3 years
HellChef about 3 yearsNo me aparecen mis skins del overwatch 1 en el overwatch 2
Author
Missing Skins Bug: What to do When Your Skins are Gone
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I never had OW1 and I recently downloaded OW2 when I saw it was free in the Nintendo Switch marketplace, I unlocked skins from doing all of the challenges and such and I had them for a short while and now they’re all gone including my Reyes(Reaper), Slipstream(Tracer) and Overgrown(Bastion) and not sure if I’m missing any others as I can’t really remember to begin with since I’ve been using different hero’s and skins from my battle pass. Everything says locked. What do I do?