How to Unlock Mercy: Changes, Skins, and Rework

Mercy is a Support hero in Overwatch 2. Read on to learn more about Mercy, their weapons and abilities, their patch notes history, their backstory, and more!

Mercy Latest Buffs and Nerfs

May 12, 2022 Patch Notes

Mercy Changes

Mercy Patch Notes (May 12, 2022)
Guardian Angel	・Can now also be canceled by using the crouch key. If this key is used to cancel the ability, Mercy will be launched high into the air.

Mercy Hero Profile

Mercy Basic Information

Mercy (Angela Ziegler)
	Role	Support
	Ranking
	Total HP	・ 200 ・ 200 (Base Health)
	Voice Actor	Lucie Pohl
	Nationality	Swiss
Affiliations	Overwatch

How to Unlock

Character Redesign

Overwatch 1	Overwatch 2

Mercy's redesign in Overwatch 2 gives her longer hair, a lighter color scheme, and an overall redesign of her armor. Her halo-like headpiece is made less prominent, with more details directed towards her wings.

Mercy Weapons and Abilities

Mercy Main Weapon

Default Weapon

Caduceus Staff	Primary Fire
	Heal/Boost: 55 HP/S
	Description: Hold to heal an ally.
	Secondary Fire
	Heal/Boost: 30% dmg boost
	Description: Hold to increase an ally's damage inflicted.

Secondary Weapon

Caduceus Blaster
	Damage: 20
	Description: Automatic weapon.

Mercy Abilities

Guardian Angel	Type: Ability Cooldown: 2 secs
Effect: Fly towards an ally.
Resurrect	Type: Ability Cooldown: 30 secs
Effect: Revive a dead teammate.
Angelic Descent	Type: Ability
Effect: Fall very slowly.
Regeneration	Type: Passive
Effect: Role: Support passive is greatly increased.
Valkyrie	Type: Ultimate Duration: 15 secs
Effect: Gain the ability to fly. Abilities are enhanced.
Role: Support	Type: Passive
Effect: Automatically heal over time.

Tips and How to Play

Stay Behind Tanks and Natural Cover

When playing as Mercy, remember that she is highly vulnerable and has no way of actively healing herself. Prioritize keeping yourself safe and alive by staying behind Tanks and natural map cover.

Watch for Threats While Healing

Maintain a habit of looking around for flanking heroes and other threats while healing your teammates as Mercy. Make frequent use of the game's versatile Ping System to notify your allies whenever you spot a threat or require assistance.

Remember to Boost with Guardian Angel

While using Guardian Angel, remember that you can boost yourself horizontally with the Jump button and launch yourself upward with the Crouch button. Use these movement options to get yourself out of dangerous situations or to maintain height when supporting flying Damage Heroes like Pharah and Echo.

Boost Ultimate Damage with Caduceus Staff

Coordinate with your teammates and use Caduceus Staff's damage boost before they use their ultimates to further increase the damage they deal. In particular, try to boost the damage of ultimates such as Pharah's Barrage and Soldier: 76's Tactical Visor.

Use Resurrect on Essential Allies

Because Resurrect has a substantial 30-second cooldown, prioritize saving the ability for vital teammates such as Tanks and allies with a fully-charged ultimate ready for use.

How to Counter

Use Hitscan Heroes

Mercy is particularly easy to kill, especially when she's not flying. Should she be attached to a flying Echo or Pharah, then snipers and hitscan heroes like Soldier: 76, Ashe, Widowmaker, and Cassidy do well against her.

Roadhog can also pull her down with his chain combo to instantly kill her. Moira herself has long-range attacks and unlimited ammo so just keep track of Mercy's position.

Mercy Hero Counters

Mercy Skins

Base Game Skins

Hero Skins
Devil (Legendary)	Imp (Legendary)	Sigrun (Legendary)
Valkyrie (Legendary)	Amber (Epic)	Cobalt (Epic)
Celestial (Rare)	Mist (Rare)	Orchid (Rare)
Verdant (Rare)

League Skins

Hero Skins
Atlanta Reign (Epic)	Boston Uprising (Epic)	Chengdu Hunters (Epic)
Dallas Fuel (Epic)	Florida Mayhem (Epic)	Guangzhou Charge (Epic)
Hangzhou Spark (Epic)	Houston Outlaws (Epic)	London Spitfire (Epic)
Los Angeles Gladiators (Epic)	Los Angeles Valiant (Epic)	New York Excelsior (Epic)
Paris Eternal (Epic)	Philadelphia Fusion (Epic)	San Francisco Shock (Epic)
Seoul Dynasty (Epic)	Shanghai Dragons (Epic)	Toronto Defiant (Epic)
Vancouver Titans (Epic)	Washington Justice (Epic)

Event Skins

Hero Skins
Miko (Legendary)	Witch (Legendary)	Dragoon (Legendary)
Winged Victory (Legendary)	Sugar Plum Fairy (Legendary)	Seolbim (Legendary)
Zhuque (Legendary)	Combat Medic Ziegler (Legendary)	Mage (Legendary)
Eidgenossin (Epic)	Fortune (Epic)	Snow Angel (Epic)
Overwatch Contenders (Epic)	Royal Knight (Legendary)

Mercy Cosmetics

Victory Poses

Heroic (Common) Base Game	Angelic (Rare) Base Game	Carefree (Rare) Base Game
Ready For Battle (Rare) Base Game	Medal (Rare) Summer Games Event	Pumpkin (Rare) Halloween Terror Event
R.I.P (Rare) Halloween Terror Event	Mistletoe (Rare) Winter Wonderland Event	Toast (Rare) Winter Wonderland Event
Lantern (Rare) Lunar New Year Event	Parasol (Rare) Anniversary Event

Voice Lines

Emotes

Mercy Story

Time in Overwatch

Dr. Angela Ziegler was a pioneer in the field of nanotechnology, which led Overwatch to recruit her as the head of medical research. While she was against the violence and militaristic approach to peace, she took the opportunity to save as many lives as she could.

The Fall of Overwatch

After Overwatch's disbandment due to Blackwatch's corrupt practices, mercy was one of the heroes interrogated by the UN. Mercy believed that the dissolution of Overwatch was inevitable, and thus Petras Act was created banning Overwatch Activity.

After the Fall

After the dissolution of the Overwatch, Mercy dedicate her life to helping those affected by war. But whenever she's needed, you can count on her to don her Valkyrie suit to save the day!

Overwatch 2 Related Guides

Tank Heroes

Junker QueenNEW
D.Va	Orisa	Reinhardt	Roadhog
Sigma	Winston	Wrecking Ball	Zarya
Doomfist

List of All Tank Heroes

Damage Heroes

SojournNEW
Ashe	Bastion	Cassidy	Echo
Genji	Hanzo	Junkrat	Mei
Pharah	Reaper	Soldier: 76	Sombra
Symmetra	Torbjörn	Tracer	Widowmaker

List of All Damage Heroes

Support Heroes

KirikoNEW
Ana	Baptiste	Brigitte	Lúcio
Mercy	Moira	Zenyatta

List of All Support Heroes