Silent Hill 2 Remake

Music Box Puzzle Guide

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Music Box Puzzle Guide

A music box puzzle in Lakeview Hotel tasks players to find the location of Cinderella, Snow White, and Little Mermaid figurine in Silent Hill 2 Remake! See how to solve the music box puzzle, how many turns is needed for each key for all difficulties, the location of each figurine, and what you get for solving the music box puzzle in this guide!

Music Box Puzzle Solution

Music Box Figurine and Disc Solution


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To solve the Music Box puzzle, you must put the Little Mermaid on the top slot, the Cinderella figurine on the right spot, and the Snow White figurine on the left. You still need to look for the figurines though as they are scattered around Lakeview Hotel.

The figurines will follow the path dictated by the discs, so you have to rotate and align each one properly.

Music Box Key Turn Count Solution

Silent Hill 2 Remake Key Turning Count in Music Puzzle

  • Light Difficulty Turn Count: 7 - 2 - 1
  • Standard Difficulty Turn Count: 7 - 5 - 1
  • Hard Difficulty Turn Count: 1 - 1 - 1

After setting up the figurines and the discs, you will need to turn the keys a set number of times based on the riddles to unlock their respective doors. The number of turns for each key are noted above, from left to right.

How to Solve the Music Box Puzzle

  1. Know Where Each Figurines Go
  2. Align the Discs in the Box
  3. Place the Figurines On the Slots
  4. Turn the Keys For a Set Number of Times

Know Where Each Figurine Go

The goal of this puzzle is to put the three figurines into the appropriate doors and unlock the doors based on the ▼riddle found on the music box. The hints become more complex as you make the difficulty harder, but door assignments for each figurine do not change!

James will also need to look for the three figurines that will go into the slots.

Align the Discs in the Box


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▲ Correct disc arrangement

Once you have identified the doors each figurine should go, arrange the discs so that the figurines follow the lines from their fixed slots and end at their appropriate doors.

Place the Figurines On the Slots

After fixing the plates, you can now put the figurines into slots so that when the music box is wound, each figurine will end at the doors corresponding their positions!

Left Door Center Door Right Door
Snow White Little Mermaid Cinderella

Snow White will go to the left door, Little Mermaid on the center door, and Cinderella goes to the right door.

Turn the Keys For a Set Number of Times

Silent Hill 2 Remake Key Turning Count in Music Puzzle

Once the proper setup for the figurines and discs is done, turn each key beside the hints to play the music box! From the reset positions, turn each key a set number of times based on the riddles on the box and then press the gold button after.

  • Light Difficulty Turn Count: 7 - 2 - 1
  • Standard Difficulty Turn Count: 7 - 5 - 1
  • Hard Difficulty Turn Count: 1 - 1 - 1

Light Difficulty Riddle

Left Once she couldn't stay
Once she lost her way
Seven kindly souls
Would not let her stray
Center All that she would do
Was to yearn for two
Just to walk above
With the man she'd love
Bottom In the dead of night
She would take her flight
Leaving one behind
For the prince to find

Standard Difficulty Riddle

Left When began with three
One would soon deplore
Seven kindly souls
Opened up the door
Center Trading one for two
Away she would roam
But the love of five
Would bring her back home
Bottom Taunted by the two
She would toil away
Leaving one behind
She has found a way

Hard Difficulty Riddle

Left In a slumber deep
In a poisoned sleep
On a bed of stone
Dreamless, all alone
Center And so she wept in silence
With no prince to marry
Her life to be forfeit
Heartbroken and solitary
Bottom When the clock would strike
Into the dead of night
Hastily she would delve
Alone, all by herself

The key to the 3F Corridor will fall from the music box, giving you access to new areas.

Where to Find the Cinderella Figurine

Obtain From a Fireplace in the Conference Room

Music Box Cinderella Figurine

The Cinderella Figurine is found inside a fireplace in the Conference Room on the Third Floor of Lakeview Hotel. You will need two keys to ultimately unlock the fireplace: the key to Room 107, and the Fireplace Key.

The Room 107 Key Is In Same Room

The key to Room 107 is found in the Conference Room, the same room as the fireplace. It is taped onto a clipboard with a note about Room 107, attached on top of the fireplace as well for easy access.

The Fireplace Key is in the Gazebo Outside

Finally, go to Room 107 and open it. The fireplace key is found inside a gazebo in the garden outside Room 107. You must fight various enemies to get to it and you'll see the key on top of a mop bucket.

Go Back to the Fireplace

Once obtained, you must go to the Conference Room and use the fireplace key to open the fireplace. You will see the Cinderella Figurine inside, ready to be used for the Music Box puzzle.

Where to Find the Little Mermaid Figurine

The Little Mermaid Figurine is at the Basement

To get the Little Mermaid figurine, James will have to get the Hotel Safe Code to get the Basement Key and get access to the basement level.

The basement level is accessed from the Employee Section of the Hotel.

Hotel Safe Code Guide

Get the Pump Valve in the Maintenance Room

After going down to the basement floor, you will need to navigate to the maintenance room. Be careful, there is a Mandarin wandering about this floor!

Once inside, get the Pump Valve to use later on.

Access the Boiler Room Using the Pump Valve

After acquiring the Valve, approach the boiler room and turn off the gas leak blocking the entrance with the pump valve.

Get the Venus Tears Bar Key

Enter the Boiler Room and get the Venus Tears Bar key. It will be hanging on the red pipe of the boiler itself so it'll be hard to miss.

Enter the Bar and Use the Valve Again

After getting the key, you should be able to open the door to Venus Tears Bar via the kitchen. Get the pump valve used previously and use it again to disable the gas leak.

Pick Up the Little Mermaid Figurine

Once inside, look left and you'll see a waterlogged jukebox in front of a broken aquarium.

Approach the broken jukebox and pick up the Little Mermaid figure under the shallow water. Exit the bar and return to the music box!

Where to Find the Snow White Figurine

Complete the Mirror Puzzle in the Hotel

Music Box Snow White Figurine

To get the Snow White figurine, James must solve the mystery behind the mirror puzzle in Lakeview Hotel. The puzzle is found in Room 202 and solving it will unlock Room 201 where the Snow White Figurine is located.

Mirror Puzzle Guide

Hotel Music Box Location

Found at the Lobby of Lakeview Hotel

The music box is located at the center of the Lakeview Hotel lobby. The cabinet itself is locked and you have to find the Ornamental Key to unlock it.

Get the Ornamental Key From the Check-In Counter

To unlock the Music Box, you must get the Ornamental Key from the check-in counter. It is found inside the letter boxes to the right of the save point so it is hard to miss!

Music Box Puzzle Rewards

3F Corridor Key

Music Box 3F Corridor Key

After solving the puzzle, James will get a key to access Lakeview Hotel's third-floor corridor. This unlocks a new area in the hotel to progress the story.

Lakeview Hotel Walkthrough

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