Ashes of Creation’s launch is facing major access issues as players are unable to link their Steam accounts due to website downtime. Read on to learn more about the situation!
Ashes of Creation Launch Hit by Website Outage Preventing Steam Logins
Major Login Issues Affect Ashes of Creation Early Access
MMORPG fans are facing a frustrating start to the early access launch of Ashes of Creation, as a majority of players are currently unable to access the game due to ongoing website issues.
Players attempting to log in are blocked from linking their Steam accounts, a required step to play, leaving many unable to start their adventure. The developer team has acknowledged the problem and reassured the community that a solution is underway.
An hour after release, the developers acknowledged the problem, stating, "Heads up, Adventurers! We’re aware of the website issues currently affecting the Ashes of Creation site. Our team is already on the case and working quickly to restore full access. Thank you for hanging tight with us! We appreciate your patience.".
The developers have now provided a timeframe for when players can expect the website to return. In their most recent update, they shared that "The team is making progress on restoring our website and we plan to be back online within the next two hours (before 8PM PT). We will continue to post any updates here as we have them."
Expected time of fix in your timezone
| Region | Local Release Time |
|---|---|
| United States (ET) | Thursday, December 11, 2025, 11:00 p.m. |
| United States (PT) | Thursday, December 11, 2025, 8:00 p.m. |
| United Kingdom | Friday, December 12, 2025, 4:00 a.m. |
| Central Europe | Friday, December 12, 2025, 5:00 a.m. |
| New Zealand | Friday, December 12, 2025, 5:00 p.m. |
| Australian East Coast | Friday, December 12, 2025, 2:00 p.m. |
| Australian West Coast | Friday, December 12, 2025, 12:00 p.m. |
| Japan | Friday, December 12, 2025, 1:00 p.m. |
| Philippines | Friday, December 12, 2025, 12:00 p.m. |
| South Africa | Friday, December 12, 2025, 6:00 a.m. |
| Brazil | Friday, December 12, 2025, 1:00 a.m. |
| Universal Time (UTC) | Friday, December 12, 2025, 4:00 a.m. |
Technical Roadblocks
This outage comes at a critical time as Ashes of Creation opens its doors for the first wave of players, and early access excitement has turned into widespread frustration for those unable to log in.
Ashes of Creation has been a highly anticipated MMO since its initial announcement in 2016, with nearly a decade of development leading up to this early access launch. Players’ reactions to the outage are divided, some consider login issues a common first-day hiccup for large-scale MMORPG launches, while others argue that the developers should have anticipated the traffic. Given the long development timeline and the strong pre-launch support, many feel the team could have better estimated concurrent logins and prepared the infrastructure accordingly.
This is a developing story and further updates will be provided as more information becomes available. Players are also encouraged to stay tuned in their Steam page's discussion hub for real-time updates.
Source:
Ashes of Creation - Working on Website Fixes
