What to do About a Communication Error | How to Fix Black Screen | Mario Kart Tour

This article will show you what errors you will encounter in Mario Kart Tour. Game8 has the solutions for them, so read on to know which actions to take when you run into one!

Support Code Errors

Support Code errors will stop the Mario Kart Tour app from working. These errors usually are on the players' side and rarely from Mario Kart Tour itself. Each code will have their own solution, and you can find them on this table below.

Black Screen Error Causes

• Game is currently loading.
• Wi-Fi or internet connection cut off suddenly.
• Application malfunction.
• Phone does not meet application requirements

Black Screen Error Fixes

1. Wait for the game to load or respond

Sometimes, the game loads for a long time. Be patient and wait for the game to load for at least 2-3 minutes (it might be longer for older devices). The faster solution is to restart the game, but you'll risk losing your progress, so it is not highly recommended to use.

2. Check internet connection

The culprit for the black screen error most of the time is the internet connection. Find a place with good signal so the game won't get interrupted. If you're using a mobile data, it is also advisable to connect to a Wi-Fi router if the error insists.

3. Restart Game or Phone

As we said on the first solution, it is not advisable to restart the game for you'll lose progress, and the game might malfunction even more. Close the application and make sure it's not running on the background, and open it again to see if the issue has been resolve.

If the problem insists, consider restarting your phone, as it might fix the problem. This method most likely won't solve it but it's worth the try.

4. Reinstall the game

The most tedious solution for the black screen error is to uninstall and reinstall the game. Though it may be a lot of work, there is a high chance to solve this problem!

However, if reinstalling it doesn't work, we're afraid the problem might be from your device. Check the phone compatibility through the App Store or Google Play Store to see if it meets the system requirement of the game.

Communication Error Causes

• Server maitenance is being held.
• Application malfunction.
• Internet connection is not stable.
• Phone does not meet application requirements.

Communication Error Fixes

1. Turn off Airplane mode

Check if your mobile phone is in airplane mode. If airplane mode is turned on you will not be able to connect to the game as the game needs an internet connection to function.

2. Restart the Application

Close and restart the application. The application might have overloaded your phone's processor and caused a sudden error. Restarting the application and closing other applications that aren't being used will help improve the phone's performance.

3. Check Internet and Mobile Data Connection

Check if you have an internet connection and that your mobile data connection is getting proper signal. If you don't have a stable network the game won't load as the game needs an internet connection to function. Try restarting your router and your mobile data connection if you don't have a stable network.

4. Clear Cache

Clear your mobile phones cache. There might be a problem with the games cache which prevents the application from starting properly. Clearing the cache will create new cache files which will remove any problems with the cache.

5. Restart Phone

If all the previous steps did not work and you are still getting an error, restart your phone. The communication error might be caused by a temporary error with your mobile phone.

6. Reinstall the Application

If after restarting your phone the you still get the same communication error, reinstall the application. The communication error might be caused by an error with the games installation process. Reinstalling the application will remove any errors in the previous installation.

7. Check for social media updates regarding the game

If you are still getting a communication error after doing all the steps, check all of the game's social media accounts and look for updates regarding the games availability, maintenance, and when will the server be back.

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