What to do About a Communication Error | How to Fix Black Screen | Mario Kart Tour

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This article will show you what errors you will encounter in Mario Kart Tour. Game8 has the solutions for them, so read on to know which actions to take when you run into one!

Support Code Errors

Support Code errors will stop the Mario Kart Tour app from working. These errors usually are on the players' side and rarely from Mario Kart Tour itself. Each code will have their own solution, and you can find them on this table below.

Support Code How to Fix
806-1416 The game version is outdated. Go to Google Play Store or App Store and update the game to fix this issue.
You have either a slow internet connection or no internet connection at all. Fix this problem by going to an area with a good signal or restart your router or mobile data.
806-1313 This code sometimes appears before a race starts and after it ends. The problem might be on the server or your internet connection.
806-7245 Sign in to your Google Account to fix this. It is only applicable for Android devices.
806-6503 An error occured while starting the game. Restart the game or clear the cache to solve the issue.
806-6502 The game won't load past the loading screen. Wait for Mario Kart Tour to fix the problem.

Black Screen Error Causes

  • Game is currently loading.
  • Wi-Fi or internet connection cut off suddenly.
  • Application malfunction.
  • Phone does not meet application requirements

Black Screen Error Fixes

1. Wait for the game to load or respond

Sometimes, the game loads for a long time. Be patient and wait for the game to load for at least 2-3 minutes (it might be longer for older devices). The faster solution is to restart the game, but you'll risk losing your progress, so it is not highly recommended to use.

2. Check internet connection

The culprit for the black screen error most of the time is the internet connection. Find a place with good signal so the game won't get interrupted. If you're using a mobile data, it is also advisable to connect to a Wi-Fi router if the error insists.

3. Restart Game or Phone

As we said on the first solution, it is not advisable to restart the game for you'll lose progress, and the game might malfunction even more. Close the application and make sure it's not running on the background, and open it again to see if the issue has been resolve.

If the problem insists, consider restarting your phone, as it might fix the problem. This method most likely won't solve it but it's worth the try.

4. Reinstall the game

The most tedious solution for the black screen error is to uninstall and reinstall the game. Though it may be a lot of work, there is a high chance to solve this problem!

However, if reinstalling it doesn't work, we're afraid the problem might be from your device. Check the phone compatibility through the App Store or Google Play Store to see if it meets the system requirement of the game.

Communication Error Causes

  • Server maitenance is being held.
  • Application malfunction.
  • Internet connection is not stable.
  • Phone does not meet application requirements.

Communication Error Fixes

1. Turn off Airplane mode

Check if your mobile phone is in airplane mode. If airplane mode is turned on you will not be able to connect to the game as the game needs an internet connection to function.

2. Restart the Application

Close and restart the application. The application might have overloaded your phone's processor and caused a sudden error. Restarting the application and closing other applications that aren't being used will help improve the phone's performance.

3. Check Internet and Mobile Data Connection

Check if you have an internet connection and that your mobile data connection is getting proper signal. If you don't have a stable network the game won't load as the game needs an internet connection to function. Try restarting your router and your mobile data connection if you don't have a stable network.

4. Clear Cache

Clear your mobile phones cache. There might be a problem with the games cache which prevents the application from starting properly. Clearing the cache will create new cache files which will remove any problems with the cache.

5. Restart Phone

If all the previous steps did not work and you are still getting an error, restart your phone. The communication error might be caused by a temporary error with your mobile phone.

6. Reinstall the Application

If after restarting your phone the you still get the same communication error, reinstall the application. The communication error might be caused by an error with the games installation process. Reinstalling the application will remove any errors in the previous installation.

7. Check for social media updates regarding the game

If you are still getting a communication error after doing all the steps, check all of the game's social media accounts and look for updates regarding the games availability, maintenance, and when will the server be back.

Related Links

Progressing through Mario Kart Tour
Things to Do When Starting Mario Kart Tour Upgrading Your Drivers
Upgrading Your Karts Upgrading Your Gliders
Increasing Your Player Level and Rewards How to Increase Your Base Points
What Can You Buy in the Shop? About the Gold Pass
Raising Your Skill Level -
Controls and Techniques
Controls and Techniques Recommended Settings
Drifting Mini-Turbo
Rocket Start Extending Glide Time
Jump Boost Slipstream
How to Get a High Score Getting an Item Frenzy
How to Make Combos How to Throw Items Forward and Backward
How to Break Snow Blocks How to Take Out Thwomps
How to Take Out 5 Goats How to Take Out Sidesteppers
How to Take Out Snowpeople How to Take Out Pipes
How to Take Out 5 Traffic Cones How to Take Out 5 Piranha Plants
How to Get a combo count of x30 or higher How to Do 10 Ultra Mini-Turbos in a Single Race
How to Get a Nonstop Combo How to Earn a Total Score of 20,000 or Higher in the Rosalina Cup
How to Earn a Score of 10,000 or Higher Using a Driver Wearing Tie How to Land Hits with Bananas in a Single Race Using a Driver with a Mustache
How to Get Grand Stars How to Get Coins
Coin Rush Guide and Tips How to Get Rubies
How to Use Tickets Badge Collection and How to Display Badges
System Information
Creating an Account What to Do About Communication Errors
Maintenance Information Online Battles
How to Change Your Name How to Add Friends
Ranked Races What is Point Boost?
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